Privacy Policy

Introduction

By registering an account or continuing to use the 7u7bd platform — including our website, mobile-optimised pages, live casino games, cricket betting features, and payment services — you acknowledge and consent to the practices described in this document. This policy applies to all users accessing 7u7bd from Bangladesh and any other jurisdiction where our services are available.

We encourage you to read this Privacy Policy carefully and in full. If you have questions or concerns at any point, our support team is available 24/7 via email at [email protected]. We will always be transparent about how your data is handled and will never sell your personal information to third parties for marketing purposes.

Information We Collect

When you create an account or interact with 7u7bd's services, we may collect the following categories of personal data:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued identification document for KYC verification.
• Contact details: email address, mobile phone number (used for OTP verification and account security), and, where provided, a physical address.
• Financial data: payment method details (bKash account numbers, Nagad wallet IDs, Rocket accounts, bank account references), deposit and withdrawal transaction histories, and balance records.
• Technical data: IP address, device type and model, operating system, browser type and version, time zone setting, and session logs collected automatically when you visit our site.
• Usage data: game history, bet amounts, session duration, pages visited, features used, and interaction logs with the 7u7bd platform.
• Communications data: records of messages sent to customer support, feedback submissions, and any correspondence you initiate with our team.

We collect only the data that is necessary to deliver a safe, fair, and legally compliant service. All collection is performed with your knowledge and, where required by law, your explicit consent.

How We Use Your Information

The personal data we collect is used strictly for the following purposes:

• Account management: to create, verify, maintain, and secure your 7u7bd account, including identity verification (KYC) and age checks to ensure compliance with our 21+ policy.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers; to provide access to cricket betting, live casino, slots, and crash games; and to personalise your platform experience.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeover attempts, and other unlawful or prohibited activities.
• Responsible gaming compliance: to monitor gameplay patterns and identify users who may be showing signs of problem gambling, enabling us to apply responsible gaming safeguards and offer support resources.
• Legal and regulatory obligations: to comply with applicable laws, respond to lawful requests from authorities, enforce our Terms & Conditions, and maintain audit-ready financial records as required.
• Communications: to send you transactional notifications (e.g. deposit confirmations, withdrawal status updates, security alerts) and, where you have opted in, promotional updates about bonuses, tournaments, and new game launches.

Cookies and Tracking Technologies

7u7bd uses cookies and similar tracking technologies — including browser local storage and session tokens — to operate the platform efficiently, remember your preferences, maintain login sessions, and measure site performance. Cookies fall into three categories on our platform: strictly necessary cookies (required for login and payment security), functional cookies (which remember your language and display settings), and analytics cookies (which help us understand how users navigate the site so we can improve it).

Most web browsers allow you to control or reject cookies through their settings. Please be aware that disabling strictly necessary cookies will impair core functionality such as logging in and completing financial transactions. If you continue to use the 7u7bd platform without adjusting your cookie settings, we will assume your consent to the use of cookies as described in this policy.

Sharing Your Information

7u7bd does not sell, rent, or trade your personal information to third parties. We may share specific data only in the following limited circumstances:

• Payment processors and financial institutions: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other banking partners. These providers are contractually bound to handle your data securely.
• Technology and platform service providers: game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt), RNG auditing partners, and hosting infrastructure providers who need limited access to data to provide their services. All such partners operate under strict data processing agreements.
• Legal authorities: where we are required by law, court order, or other governmental authority to disclose information. We will, where permitted, inform you of such a request before complying.

Outside of these cases, your data stays within the 7u7bd platform environment. We never use your data for profiling, sale to advertisers, or automated decision-making that produces legal effects without human oversight.

Payment Data Security

All financial transactions on 7u7bd are protected by SSL (Secure Socket Layer) encryption. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or any other supported method, the transmission of your payment data is encrypted end-to-end. We do not store complete payment credentials on our servers — payment authentication is handled directly by the respective payment provider through their own secure systems.

We conduct periodic security reviews and apply industry-standard access controls to ensure that only authorised personnel can view sensitive financial records. Any suspected breach of payment data security is treated as a critical incident and investigated without delay.

Data Retention

We retain personal data for as long as your 7u7bd account is active or as required to provide you with our services. When you close your account, we will retain certain records — such as transaction histories and KYC documents — for a minimum period required by applicable financial and anti-money-laundering regulations. This retention period is typically five (5) years from the date of your last transaction or account closure, whichever is later.

Data that is no longer required for any of the purposes described in this policy — including any legal obligation — is securely deleted or anonymised so that it can no longer be associated with you as an individual.

Your Rights

As a user of the 7u7bd platform, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe and at no charge for standard requests.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it. Please contact our support team with the specific correction required.
• Right to erasure: in certain circumstances — for example, if data was collected unlawfully, or if you withdraw consent and there is no other legal basis for processing — you may request that we delete your personal data. Note that we are unable to erase data we are legally required to retain.
• Right to restriction: you may ask us to limit the processing of your data in situations where you dispute its accuracy or object to its use, while we assess the matter.
• Right to object: where we process your data based on legitimate interests, you have the right to object. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact us at [email protected]. We may need to verify your identity before processing your request in order to protect the security of your account and comply with data protection best practices.

Third-Party Links and Services

The 7u7bd platform integrates game content from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt. While we take care in selecting reputable providers who operate under their own regulatory frameworks, 7u7bd is not responsible for the privacy practices or content of third-party services. Each provider's platform operates independently and is governed by its own privacy documentation. We recommend reviewing those policies if you have specific questions about how individual game providers handle data during gameplay sessions.

Minors and Age Restrictions

7u7bd is strictly an adults-only platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect, store, or process personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data without parental consent, we will immediately suspend the account, void any associated transactions, and delete all related personal data.

Parents and guardians who believe their child may have accessed 7u7bd are urged to contact us immediately at [email protected]. We take underage gambling extremely seriously and cooperate fully with any investigation to protect the welfare of minors.

Changes to This Privacy Policy

7u7bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. The updated policy will take effect immediately upon publication.

Your continued use of the 7u7bd platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated provisions, you should discontinue use of the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7u7bd handles your personal data, please reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and thoroughly.